If you don't receive an email from us within 5 minutes, check your junk/bulk folder. Your spam filter may have put the email from us in the above folder. If you still do not see an email from us, try adding "firstname.lastname@example.org" to your contact list and request your username/password from us again. If you are still unsuccessful, submit a support ticket or call 800-369-7277.
If you have any questions, submit a support ticket or call 800-369-7277.